Refund and Returns Policy
Effective Date: 22.02.2025
At Global Infinite Tours & Travel, we value your trust in our services. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed. By booking our services, you agree to the terms outlined below.
1. General Policy
1.1. Refund Eligibility:
Refunds are available only for cancellations made within the specified refund window, depending on the type of service or package booked.
Refunds will only be processed for bookings canceled within the stipulated terms provided in your agreement or confirmation email.
1.2. Non-Refundable Services:
Certain services or fees are strictly non-refundable, including but not limited to:
- Non-refundable airfare.
- Visa processing fees.
- Deposits for customized travel packages.
- Insurance premiums.
1.3. Partial Refunds:
If a portion of your booking has been utilized or services have been partially delivered, only the unused portion may be eligible for a refund, subject to the terms and conditions of the booking.
2. Cancellation Terms
2.1. Cancellations by You:
Cancellations must be made in writing and submitted via email to globalinfinitetourstravel@gmail.com. The date of receipt of the cancellation request will determine eligibility for a refund.
Cancellation charges may apply depending on the proximity of the cancellation to the travel date and the policies of third-party service providers such as airlines, hotels, or local operators.
2.2. Cancellations by Global Infinite Tours & Travel:
If we cancel your booking due to unforeseen circumstances or reasons beyond our control (e.g., natural disasters, government restrictions), we will offer:
A full refund.
Or, an alternative travel package of equal value.
2.3. Force Majeure:
Refunds or rescheduling may not be possible due to events beyond our control, including but not limited to natural disasters, pandemics, political unrest, or other unforeseeable circumstances.
3. Refund Process
3.1. Approval and Timeline:
Once we receive your refund request, it will be reviewed for eligibility based on the terms of this policy.
Approved refunds will be processed within 14 business days to your original payment method.
3.2. Late or Missing Refunds:
If you haven’t received your refund after the stipulated period:
Contact your bank or payment provider, as processing times may vary.
If the issue persists, email us at globalinfinitetourstravel@gmail.com
4. Special Conditions for Travel Packages
4.1. Flights:
Refunds for flight cancellations are subject to the airline’s policies. Certain promotional or discounted tickets may be non-refundable.
4.2. Hotels and Accommodations:
Hotel cancellation charges will depend on the hotel’s policy and the terms outlined in your booking confirmation.
4.3. Tours and Activities:
Certain tours and activities may have separate cancellation policies outlined during the booking process.
4.4. Customized Travel Packages:
Custom itineraries often require non-refundable deposits. Refunds for cancellations will depend on agreements made at the time of booking.
5. Changes to Bookings
Requests for changes to travel dates, destinations, or other booking details may incur additional charges.
Changes are subject to availability and approval from third-party service providers.
Contact Us
For refund or cancellation inquiries, please contact us:
Email: globalinfinitetourstravel@gmail.com
Phone: 01303051953
Office Address: House: 17/A, Road-01, Block-B, Dhaka Uddan, Mohammadpur, Dhaka